North Kent

Customer Reviews about North Kent:

• ★ ★ ★ ★ ★
  In my opinion Gravesend college failed to provide an enjoyable and informative course. As a mature student, I was advised the course would be flexible around school drop off/pick up times however when the course started, threats were made regarding punctuality and attendance. Various staff were unable to adapt their teaching/attitude to mature students and adopted a patronising/bullying/rude attitude which was upsetting and unacceptable. I paid full course costs (over £1000) but did not feel I received value for money. The course was disorganised with a lack of equipment. Approx 65% of the students had no equipment for approx 6 weeks due to awaiting agreement for funding and there was inadequate surplus equipment until kits arrived. Products were not always replenished/ordered which was frustrating and unprofessional when bringing in paying clients. The course was over subscribed with insufficient work stations and sinks. We had to wait a considerable amount of time for the tutors attention or for a sink to become available. The course was undertaken via a City & Gilds online system however access was not provided until early February (4/5 months into the course) and we were unable to sit tests or have assessments entered. Certain staff showed favoritism with payments for services on particular students being unfairly waivered and clients being given to the same students on frequent occasions. I never had the opportunity to work on a client and had to rely on friends/family for services which gave me no confidence working on people I didnt know. I raised a formal complaint but it was not managed as per procedure and the College was unable to take an impartial view. I appealed my complaint to the Skills Funding Agency who agreed to progress a number of the issues. Their support was subsequently withdrawn due to these issues being historical, which they would be by the time I had exhausted the complaints procedure! I have received my qualification however my love of hairdressing is now tainted and I have no confidence in my ability.
  By antheabrown, July 03, 2017

About North Kent in Dartford

NKC North Kent College is an acclaimed educational institute, operating from its two main campuses in Kent at Dartford and Gravesend. The college runs a variety of academic and vocational courses like Arts and Creative, Business and Computing and so on for over 4, 5000 full time students.